I build tools thatplug Shopify intoCin7 and Xero.

Orders come out of Shopify and someone types them into the inventory system, or a connector copies them across without the payment reference accounts need.

My order push replaces Cin7’s own Shopify connector. Each order arrives in Cin7 as a sales order with its Shopify payment reference on it.

A customer asks where their order is, and someone looks it up in Cin7 and checks the courier before writing back.

Messages from your store’s contact form arrive in one place with the order beside them. The system drafts each reply from the thread, the live order and your own help articles, and flags the ones a person should handle. Someone reads every reply before it goes.

The answers to the questions customers ask most often sit in a document only your staff can see, so customers email to ask.

Your help articles live in one knowledge base and publish to the store from there. When a customer fills in the contact form, the page suggests articles that might answer the question before they send it.

The old store holds years of products and orders, and Google still sends visitors to its links.

I bring the products, customers and order history across and set up redirects so old links land on the right pages of the new store. If the theme can’t do something you need, I customise it in Liquid, Shopify’s template language, or build a small app.